Refund Policy

Please choose carefully before placing an order. Ed Robertson cannot offer refunds for change of mind or wrong selection. Ed Robertson may allow exchanges at Ed Robertson absolute discretion, subject to product availability, and at Ed Robertson reasonable discretion.

Ed Robertson cannot offer refunds or replacement of goods that are damaged through misuse, including by failure to exercise reasonable care.

In the unlikely event that you receive a product that you consider to be faulty or damaged you must notify Ed Robertson in writing within twenty-four hours of receipt and must be returned and received by Ed Robertson within 7 days of such notice. Any failure to notify Ed Robertson within the timeframe specified shall be deemed acceptance by you that the relevant product is free from any damage whatsoever. Returned products shall be subject to inspection by Ed Robertson prior to any exchanges or refunds being granted. To the extent allowed under law, no refunds will be provided for any defects that can be reasonably rectified.

In order to be fully eligible for an exchange or return, you must:

Contact Ed Robertson with the request and reason for the return via email to info@eddrobertson.com within 24 hours of delivery;
Return the product in the condition delivered (no additional damage) together with any certificates and documentation, within 7 days for Australian customers and 14 days for international customers of notice to us; and
Return the product with original invoice received identifying the order.

If any legislation operates to prohibit or restrict the exclusion, restriction or modification of any implied warranties, conditions or obligations, then to the full extent permitted by law, Ed Robertson limits its liability in respect of any such claim to, at its option:

the replacement of the goods or the supply of equivalent goods;
the repair of the goods;
the payment of the cost of repairing the goods, or replacing the goods or of acquiring equivalent goods.